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Home > General information > Ordering and delivery |
Ordering and delivery
Payment
Credit card, check and cash payments
We honor MasterCard and Visa and also accept checks and money orders. For checks and money orders, please choose "Fax your order" when you process payment and mail us a copy of your printed order with your payment. We wait 14 days for checks to clear before processing check orders. For phone orders, please call us toll-free at 1-800-466-1341.
Open accounts
We accept purchase orders for open accounts from government agencies, municipalities, and educational institutions. For further information, please call Contact Us.
International orders
We accept orders for delivery primarily within the USA. A limited number of products may also be shipped to Canada. Sorry - No international shipping! Orders shipping to a freight forwarder will not be accepted. Contact us for more information.
Special Orders
We invite your special requests. Due to the personalized nature of special and customer orders, all sales are final and cannot be returned for refund or exchange.
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Delivery and pick-up
Shipping times
We ship either from our Novato warehouse or from manufacturer's warehouses (drop ship) throughout the US. Items shipped from our warehouse ship out quickly.
Drop Ship items have longer & variable delivery times as described on individual product pages.
Shipments
Merchandise ordered together is not necessarily shipped together.
We ship primarily to USA destinations. Certain items can also be shipped to Canada. Contact Us for information.
Back Designs will send your order to any street address bearing a U.S. Postal Zip Code. For APO, FPO, or PO Box numbers, please Contact Us. We'll see what we can do.
UPS & FEDEX reserve the right to decide whether or not to release a package without a signature. Some manufacturers only ship with a signature required for delivery. You may request delivery without a signature at the time you place your order. (Requests cannot be made after your order is placed.) If you request delivery without a signature, you become responsible for replacing the package if it is lost or stolen. If you wish to guarantee a delivery with a signature, please request delivery only with a signature. There is a $3 upcharge for signature confirmation service.
Please double-check your shipping address! UPS and FEDEX charge $10.00 for any address correction, and we will pass those charges on to you.
Customer pick-up in Novato, California
Your item(s) will be assembled for FREE when you specifiy the Warehouse Pick-Up option for delivery. You will be notified via email when your order is ready. When you pick it up, we'll even adjust it to fit and instruct you in it's use at no additional charge. Just ask!
Click here for directions to our Novato warehouse.
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©1989-2010 Back Designs Inc. All rights reserved.
THE FINE PRINT
Our advice is offered in good faith but without guarantee, as individual conditions and product use are beyond our control. Our guidelines should not be taken as medical advice or a substitute for the recommendations of your health care practitioner, nor an endorsement of any procedure, therapy, treatment, or product. The user assumes all risk of injury and applicability for a particular item. All merchandise is sold under this condition, which no representative of the company can waive or change.
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