Shipping times

We ship either from our Vallejo, California warehouse or from manufacturer's warehouses (Drop Ship) throughout the USA. Items shipped from our warehouse ship out quickly. Drop Ship items have longer & variable delivery times as described on theindividual product page.

Shipments

Merchandise ordered together is not necessarily shipped together.

We ship primarily to USA destinations. Certain items can also be shipped to Canada. Contact Us for information.

Back Designs will send your order to any street address bearing a U.S. Postal Zip Code. For APO, FPO, or PO Box numbers, please Contact Us. We'll see what we can do.

UPS and FEDEX reserve the right to decide whether or not to release a package without a signature. Some manufacturers only ship with a signature required for delivery. You may request delivery without a signature at the time you place your order. (Requests cannot be made after your order is placed.) If you request delivery without a signature, you become responsible for replacing the package if it is lost or stolen. If you wish to guarantee a delivery with a signature, please request delivery only with a signature. There is a $3 upcharge for signature confirmation service.

Please double-check your shipping address! UPS and FEDEX charge $10.00 for any address correction, and we will pass those charges on to you.

Warehouse pick-up

Your item(s) will be assembled for FREE when you specifiy the Warehouse Pick-Up option for delivery. You will be notified via email when your order is ready. When you pick it up, we'll even adjust it to fit and instruct you in it's use at no additional charge. Just ask!

Click here for directions to our Vallejo, California warehouse.

Back Designs

Phone:
Toll Free: 1.800.466.1341
Phone: 1.415.883.4683
Fax: 1.707.557.2225

Mail:
Back Designs
PO Box 2810
Novato, CA 94948-2810

Warehouse:
Back Designs
Mare Island Building #670
1260 Nimitz Avenue
Vallejo, CA 94592

Click here for directions.
Volume Discounts
Contact Us
800-466-1341