Cancellations
In most cases, cancellations are no problem at all. Just give us a call. However, we cannot accept cancellations for special or custom orders once they are placed in production, nor for items that have already been processed for shipment. In addition, we charge a 3% cancellation fee for orders over $500 unless the cancellation request is received before the order is processed. This is usually within 24 hours of order placement.
Return Policy
Please send exchanges or returns prepaid and insured to:
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Back Designs Returns
Mare Island Building #670
1260 Nimitz Avenue
Vallejo, CA 94592
(415) 883-4683
Be sure to include a copy of the original invoice.
Unless otherwise noted, most items may be returned within 30 days from the date of sale for a refund of the full product purchase price. Returned items must be unused, in resalable condition and in their original, pristine, unopened packaging. Shipping charges are not refundable.
We cannot accept returns of certain items, including:
- Items returned more than 30 days after the delivery date.
- Items that are damaged or missing parts.
- Items that have been used. NOTE: Some used items are returnable subject to a restocking fee. Please check the product description for details.
- Items that are dirty or soiled.
- Items with missing or damaged instructions or packaging.
- No returns of books.
- No returns of special order or custom order items, for example, furniture items upholstered and built to your specifications.
- Items noted on our Web site and/or labeled on the package as non-returnable due to health and sanitary reasons, for example, mouth-inflatable products or bedding.
Final determination of whether a product is in unused, resalable condition is at the sole discretion of Back Designs Inc. Items deemed non-returnable shall be charged a restocking fee or returned to the customer at their expense, at our discretion.
Some products once assembled, cannot be easily disassembled and packaged for return. The customer is liable for any damage that occurs during assembly or disassembly. We may or may not accept these items for return, and may charge a restocking fee of 25% or more. Please Contact Us for further information.
Damaged merchandise
Please Notify Us about damaged merchandise within 24 hours of receipt. Keep all boxes and packing material. You may be required to contact the shipping/delivery company.
Refunds and credits
We do not refund shipping costs except in the case of our error. We ship some products with "free shipping' or "shipping included". Please understand that this is for purchases that are not returned. The original shipping charges plus applicable restocking fees are deducted from all returns. Refunds or credits are issued within 14 days of product receipt.